About Marketiva

Notes: Some information might change at anytime, please visit About Marketiva page for up to date information. You can also visit directly to this address:
http://www.marketiva.com/index.ncre?page=about

Regulatory Information
Marketiva MM DOO is a limited liability company incorporated in the Republic of Montenegro with registration number 5-0557722. Because over-the-counter market-making services are not within regulatory framework of the Securities Commission of the Republic of Montenegro (SCMN), Marketiva MM DOO is currently working with legal and compliance firms based in the EU to make its services fully compliant with the Markets in Financial Instruments Directive (MiFID), which is a EU law that provides harmonized regulation for financial services across the EU member states. In addition, Marketiva MM DOO is working on an autonomous web site that will present comprehensive self-regulatory information, and which will allow our clients to continuously monitor financial condition of Marketiva MM DOO and be able to submit complaints.

Client funds held with Marketiva MM DOO are maintained in separate bank accounts at CKB AD, which is the largest commercial bank in Montenegro. Our over-the-counter market-making services and related online support are continuously available from Sunday 17:00 to Friday 17:00 EST / EDT.

Legal agreements, statements and disclaimers that are provided on our web site, related to our over-the-counter market-making services, are the following: Service Agreement, Risk Disclosure Statement and Over-The-Counter Disclaimer. In addition to the listed documents, our Payment Policy and Anti-Money Laundering Policy are also provided for review during the account opening procedure.

About Marketiva
Marketiva specializes in providing traders with high quality online trading services. With a team of dedicated financial specialists and technical support personnel, Marketiva operates globally as a market maker and principal counterparty to retail traders. Marketiva has established itself as an industry leader by relying on its internet trading platform renowned for its ease of use, flexibility and reliability, as well as on its outstanding customer service.

In order to help individual traders make independent and knowledgeable trading decisions, Marketiva provides several types of service completely free of charge: an advanced charting system, daily research reports, market event alerts, expert discussion channels and several other free value added services. Marketiva also offers virtual trading desks within each customer account to make it easy for traders to experiment with strategies, improve their trading skills and get acquainted with the system before buying and selling on a live trading desk.

Multinational Team of Professionals

Marketiva’s multinational team consists of financial professionals with decades of combined industry experience working together with computer experts shaping Marketiva’s trading platform. Members of our team reside across all continents and time zones, giving Marketiva key advantages in both exposure to global market events and real-time responsiveness to customer needs.

Integrity, Initiative and Continuous Innovation

We are committed to employing people of integrity, initiative and ability, who help us continue a culture of strong work ethic, value of ideas and responsiveness to customer’s goals. Marketiva is dedicated to continuous technical innovation and regular advancement of its trading platform with the goal of providing individual traders with an effective, flexible and reliable trading environment, free of various technical difficulties online traders historically struggled with.

Outstanding Customer Support

Marketiva customers use the built-in Support chat channel within the Streamster™ software or e-mail facilities to get answers to their queries in a record short time because there is no need to spend minutes on the phone establishing and authenticating customer’s identity and explaining the full history of a support issue. Traditional phone-based customer support requires customers to make long, frequent expensive international calls that over time incur high cost on the customer. Instead, Marketiva customers can solve any support issue quickly, efficiently and in an affordable manner with around-the-clock response.

Highest Standards in Service and Security

Marketiva ensures that traders experience the highest level of performance, reliability and security by taking advantage of professionally managed network data centers with fully redundant server arrays and internet connections. Our technical staff is committed to ensuring a maximum possible uptime for Marketiva’s service and 24-hour service accessibility. Trading platform used by Marketiva utilizes industry-standard encryption technology to ensure that all communication between our customers and our servers is completely protected and confidential.

Procedures for Prevention of Unlawful Activities

Marketiva is committed to assisting governments combat the threat from money laundering and terrorist financing activities around the world. For that purpose Marketiva has setup a highly sophisticated electronic system which records client identification documents, and tracks and maintains detailed records of all transactions. Marketiva is committed to regularly update this electronic system, in accordance with any new regulations as they are promulgated, as well as providing training for its employees on enhancements to anti-money laundering procedures that may be required by new regulations.

Marketiva Location
Marketiva is truly an international company, operating as an automated, electronic network. Our staff, management and our computer network are distributed all across the world, just as our customers are. The distributed nature of our operations allows us to achieve high levels of productivity, rely on the best talent available around the world and ultimately provide our customers with a superior service.

Marketiva corporate offices are located at:
Marketiva MM DOO
Bulevar Ivana Crnojevica 107
Podgorica, 81000
Montenegro

Marketiva corporate office hours are:
08:00 – 16:00 CET / CEST
Monday – Friday

In order to maintain its high levels of availability, performance and security, Marketiva operates its distributed network across a number of electronic space providers located in North America, Asia and Europe.